Natural Gas

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The City of Shelby is a public owned natural gas system. Click here to see a video on the benefits of a Public Gas System.

To see if the City of Shelby is your natural gas provider, call our Customer Services Department at 704-484-6866.

The City's system consists of 501 miles of gas mains, 234 miles of gas service lines and 9,567 gas customers. We have two feeder lines from our supplier, Williams Transco Gas Pipeline, that runs from Grover, NC to Shelby. We have 3 major and 38 secondary regulator stations to keep constant pressure in our lines.

 Natural Gas Logo (Transparent Background)

We serve the City of Shelby as well as Earl, Waco, Fallston, Lawndale, Polkville, Kingstown, Lattimore, Moss Lake, part of Patterson Springs and Boiling Springs, and surrounding areas in the county. Please make sure to call 704-669-2520 to verify that our natural gas service is available at your home or business.  To view our general service area, click here

We operate under numerous stringent federal regulations. The system is maintained with a crew of 12 plus administrative support. Our goal is to provide a continuous supply of clean energy source to Shelby and Cleveland County. We strive to do this as safely and efficiently as we possibly can.

 Gas Department


For more information, contact:

Jeff Champion, Natural Gas Superintendent

Chris White, Natural Gas Supervisor - Maintenance

Scott Huffstetler, Natural Gas Supervisor - Corrosion


George W. Clay, Jr. Utility Operations Center

824 W Grover Street, Shelby, NC 28150

(PO Box 207, Shelby, NC 28151-0207)

Phone: 704-484-6840 * Fax: 704-484-6808

Office Hours: 7:30 am – 4:00 pm Monday - Friday


 Before construction, excavation or digging is done on your premises, call 811 to have underground utility owned lines located and marked.

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