To report an electric outage, visit our Outage App and select Report Outage, or call our Customer Services Department at 704-484-6866.
To report a street light out online, complete our Report Street Light Problem form.
For questions regarding electric rates, your utility bill, or the NC GreenPower Program, visit our Customer Services page.
Shelby operates its own electric distribution system with four substations containing a total of 15 circuits and 151 miles of lines. Shelby also has five peak shaving generators that are used to reduce power costs during peak times. Shelby has a capacity of 65 Mw with a system peak in 2011 of 46 Mw.
The City is also a member of North Carolina Municipal Power Agency 1, which provides power from the Catawba Nuclear Facility. This association provides Shelby with an abundance of base load generation. NCMPA1 is a 75% owner of Reactor No. 2.
To view our service area, click here.
Shelby's Electric Department consists of 11 employees with 70+ years of combined experience providing service to over 7,700 customers.
The Electric Department has an outstanding safety record. The department has earned the American Public Power Association’s (APPA) Electric Utility Safety Award for safe operating practices. APPA is the national organization representing more than 2,000 not-for-profit, community and state-owned electric utilities.
(15,000-29,999 worker-hours of annual worker exposure) for 2005, 2006, 2008, 2010, 2015, and 2018
*Category C (30,000-59,999 worker-hours of annual worker exposure) for 2016
The Electric Department has also won the Annual Municipal Electric Safety Award from ElectriCities of North Carolina for no lost time accidents 13 years in a row, 1999-2012 as well as 2014-2018.
The City of Shelby Electric Department is an Reliable Public Power Provider (RP3) designated utility. American Public Power Association's RP3 program acknowledges public power utilities who provide outstanding service and demonstrate their commitment to provide safe and reliable power to the community.
*Diamond Designation: 2018-2021
*Platinum Designation: 2007-2008, 2009-2010, 2011-2012, and 2015-2018
*Gold Designation: 2013-2015
For more information, contact:
Jeff Freeman, Electric Superintendent
Barry Wright, Electric Service Supervisor
George W. Clay, Jr. Utility Operations Center
824 W Grover Street, Shelby, NC 28150
(PO Box 207, Shelby, NC 28151-0207)
Phone: 704-484-6840 * Fax: 704-484-6808
Office Hours: 7:30 am – 4:00 pm Monday - Friday
Before construction, excavation or digging is done on your premises, call 811 to have underground utility owned lines located and marked.