For new account information, to report a utility problem, or for billing and payment questions, please contact Customer Services at 704.484.6866 or stop by our office at 300 S Washington Street (2nd Floor).


The City of Shelby is a full service utility community. The Shelby utilities system is a municipally owned and operated public utility system which provides our residential, commercial and industrial customers with:

COS Utilities Coin_4






Natural Gas




In addition to the four utilities, the offices for the Stormwater Department and GIS (Geographic Information Systems) Department are located at the Utilities Operations Center. We also offer a rebate program, energy audits and conservation programs.

Whether it’s your business or home, Shelby Utilities takes pride in providing our customers with continuous utility services. Always providing prompt, courteous, professional utility service for all our customers 24 hours a day, seven days a week.

For more information on our utilities and departments, visit the Energy Services, Engineering Services, or Water Resources areas of our website. You may also view the staff directory for phone and email contact information.

At Shelby Utilities, it’s all about the people.


George W. Clay, Jr. Utility Operations Center

824 W Grover Street, Shelby, NC 28150

(PO Box 207, Shelby, NC 28151-0207)

Phone: 704-484-6840 * Fax: 704-484-6808

Office Hours: 7:30 am – 4:00 pm Monday - Friday


 Before construction, excavation or digging is done on your premises, call 811 to have underground utility owned lines located and marked.


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