What is the difference between biosolids and sludge?
Biosolids are treated sewage sludge. Biosolids are carefully treated and monitored and must be used in accordance with regulatory requirements.
Why are biosolids used on farms?
The application of biosolids reduces the need for chemical fertilizers. As more wastewater plants become capable of producing high quality biosolids, there is an even greater opportunity to make use of this valuable resource.
What if I no longer want to use my irrigation system?
To disconnect an irrigation system, contact the Customer Service Department at (704) 484-6866 to have the meter removed.
Who is responsible for the backflow assembly?
The customer is responsible for the installation and maintenance of backflow assemblies.
Where are backflow assemblies installed?
Typically, backflow assemblies are installed just after the water meter box.
Why is the City requiring backflow assemblies?
State Public Water Supply regulations require back flow prevention assemblies to safeguard water systems.
What is the purpose of backflow assemblies?
Back flow prevention assemblies ensure that water flows only in one direction - from the main line in the street, through the individual service line, and into the home or business. Without these assemblies, loss of pressure in the main line could allow water in the property owner's lines to drain back into the system.
Why can't you tell me how long it will take to restore my power?
Each outage is different. As our crews ride the lines, they may encounter varying factors that will affect the time it takes to isolate the problem and make the necessary repairs.
Why does my neighbor have power and I do not?
If your neighbor has power, check your fuses or breakers inside your home, and outside at the meter. If you still don’t have any power, it is possible you are on a different circuit or line than your neighbor, or there could be another cause for the outage.
During a major outage, how do you decide whose power to restore first?
The restoration process begins at the substation where power is supplied into the electric system. Once we have checked and verified our substations are operational, our crews will begin working on the distribution lines serving the greatest number of members. If possible, power is first restored to critical infrastructure such as the hospital, nursing facilities, etc. Crews will then move to the tap lines (lines on each street), and finally the service lines feeding individual customers. If a utility crew passes by your home or business and does not stop, they may be going to a location that will restore as large of an area as safely as possible, or they may be responding to an emergency situation, such as poles and/or lines down.
Who do I call to report a line down?
Consider all fallen wires to be energized and dangerous. Make sure children, pets and neighbors stay away from the power line and any object(s) it may be touching. To report a line down, contact our Customer Services Department at 704-484-6866.
How do I get my water and sewer service started, disconnected, or transferred?
Call Customer Services at 704-484-6866 or visit the Customer Service website for more information.
What are the fees for water and sewer taps?
Call Customer Services at 704-484-6866 or visit the Customer Service website for current fees.
Will the City take the cost of sewer off my bill for irrigating or filling a pool?
No, but you can have a separate irrigation meter installed which has no charge for sewer. Call Customer Services at 704-484-6866 or visit the Customer Service website.
You may also purchase bulk water at the City's Operations Center. Call the Operations Center at 704-484-6840 for more information.
Where do I call if I have questions about my bill?
Call Customer Services at 704-484-6866.
How do I report a water outage?
Call Customer Services at 704-484-6866.
How do I report a blocked sewer line or sewer overflow?
Call Customer Services at 704-484-6866.
What is "normal" water pressure?
The State requires a minimum of 20 psi (pounds per square inch) at the meter under fire flow conditions and 30 psi under normal conditions; any pressure greater than 80 psi requires protection in the form of a pressure reducing valve (PRV), on the customer's side of the meter, to be owned and maintained by the customer.
Can I have my meter tested for accuracy?
Yes. Call Customer Services at 704-484-6866 to schedule a test.
If I have a water leak, do I call the City to repair it?
Customers are responsible for repairs to the line on their side of the meter box and into their homes. If you have a leak and need your water cut off for repairs, call Customer Services at 704-484-6866.
If I have a water leak, can I get an water and/or sewer adjustment on my bill and if so, how much?
Customers are eligible for a leak adjustment once every three years. You must call Customer Service at 704-484-6866, when the repair is complete, to request an adjustment.
Who is responsible for the water lines from the meter to my house?
The City of Shelby maintains the lines from the water main to the meter box, and the water meter. The homeowner is responsible for the lines from the meter to the house.
Why are colored flags or paint marks on my lawn?
We are required by law to mark city owned utility lines any time a contractor will be excavating near them. Flags or paint marks show the location of utility lines in the area.
Where does Shelby's drinking water come from?
Shelby's water comes from the surface water source of the First Broad River that flows along the west side of town. The City is permitted to withdraw up to 18 million gallons per day (MGD) from the First Broad River. We also have the capability of utilizing the Broad River for up to 9 MGD as a secondary backup water supply.
How is the City of Shelby's water treated for drinking purposes?
Shelby has one water treatment plant located at 801 West Grover Street. Water is transferred from the river into a series of three on-site reservoirs at the water treatment plant. These reservoirs hold a three-day supply of raw water. The water treatment plant, built in 1953 and upgraded in 1994, has a production capacity of 12 MGD.
Once at the plant, raw water is mixed with caustic soda to adjust the pH and aluminum sulfate (alum) to cause dirt particles to coagulate (clump) together. After mixing, the water flows into settling basins where heavy particles are removed through settling. The water then flows through filters, which traps and removes the remaining smaller particles. We add chlorine to prevent bacterial growth and fluoride is added to promote dental health.
We then distribute water to our customers through a distribution system which consists of 220 miles of lines and three (3) above ground storage tanks. The staff at the water treatment plant is continually conducting tests at the plant and throughout the City's distribution system to assure high water quality.
Why is pH important?
If drinking water is too acidic, it will begin to dissolve the pipes that bring the water to your house. The pH scale goes from 0-14. If the pH of a solution is less than 7, the solution is an acid. If the pH is greater than 7, the solution is a base.
Examples of acids: lemon juice and vinegar
Examples of bases: baking soda and soapy water.
The pH of our water is maintained between 7.8 and 9.2. It is a base.
Why is dissolved oxygen monitored?
Dissolved oxygen is important because fish need it to breathe. The water treatment plant monitors the dissolved oxygen level of incoming lake water.
Are there bacteria in our drinking water?
The City of Shelby treats water with chlorine to kill any harmful bacteria.
What are Cryptosporidium and Giardia?
Cryptosporidium and Giardia are microscopic parasites sometimes found in untreated surface waters. If ingested, either can cause gastrointestinal illness.
Why is there chlorine and fluoride in our water? Can I remove the chlorine taste in my tap water?
Chlorine is added to kill bacteria and prevent waterborne illness, and fluoride provides a defense against tooth decay. Both of these substances are added to water during the water treatment process. Yes. Chlorine dissipates over time so fill a pitcher and place it in your refrigerator.
Is lead found in our water?
Lead is not in the public water supply when it leaves our treatment plant. We do not have lead in our service lines in our system. However, if your plumbing lines have lead solder or fixtures containing lead, your water could contain lead if it sits in your lines over a long period of time. Allowing the faucet to run for a few minutes before using the water should reduce lead levels.
I detect an odd taste or odor. Is it in the water?
Taste and odor changes in your water can occur for many reasons. They do not always indicate a change in the safety of your water. Water taste is affected by mineral content as well as the presence of chlorine. Sometimes a metallic flavor can be caused by your plumbing, especially if the water tap has not been turned on for several hours. Newer homes with PVC (plastic) pipes may also experience temporarily altered taste or odor.
If you experience a problem with the taste or odor of your water, let the COLD water (through bathtub spout) run for a few minutes to clear the lines, or fill a pitcher and allow it to sit for several hours.
If you only notice an odor in hot water, your water heater may need to be checked by a plumber. Some water heaters have magnesium anodes to prevent corrosion that can cause an odor in tap water. Other odor sources may include food or a blockage in the garbage disposal or a drain.
If the problem persists, call Customer Services at 704-484-6866.
Why are there pink stains on my fixtures and drains?
These pink stains are usually caused by airborne microorganisms which settle and grow where there is moisture. It is extremely important to regularly clean these areas which should temporarily remove the stains. If the water is still discolored, call Customer Services at 704-484-6866.
What are the white particles in my water?
This may be due to a faulty dip tube in your hot water heater. Sometimes the plastic in the tube breaks down and this can clog your faucets and showerheads.
My water is 'muddy'. How can I clear it up?
Water that customers usually refer to as 'muddy' water may look like mud but is actually rust or iron oxides. Most of the City of Shelby's distribution system is comprised of ductile iron pipes. When water stand in public water main or in a customer's galvanized service line or internal plumbing, it may naturally dissolve the iron. If your water suddenly becomes rusty, it may be caused by fire hydrant flushing or construction in the area.
If at any time the water is deemed unsafe to drink, you will be notified immediately by the City of Shelby for guidance. Although harmless, discolored water may leave stains when washing clothes. If you are experiencing discolored water, you may want to postpone doing laundry for a short time until the water becomes clear. Even though discolored water is harmless, if you don't feel comfortable using it during short periods of discoloration, we certainly understand.
If discolored water is noticed at your tap, turn your cold water on and run it for a few minutes to see if it clears up. If allowing the tap to run doesn't correct the problem within five to ten minutes, call Customer Services at 704-484-6866.
Will flushing hydrants affect water service?
Sometimes crews flush water to maintain water quality or test the hydrants. While the hydrants are flushing you may see lower than usual water pressure, but it will be restored when flushing ends.
Why is a company asking to test my water?
Several private companies hang surveys and small sample bottles on residential doors with the offer to conduct water quality tests. These tests are not associated with the City of Shelby. If you have any questions about or issues with your water quality, call Customer Services at 704-484-6866.
On average, each person in the U.S. contributes 50-100 gallons of wastewater daily. It comes from:
Homes - human and household wastes from toilets, sinks, baths, and drains.
Industry, Schools, and Businesses - chemicals and other wastes from factories, food-service operations, airports, shopping centers, etc.
How do treatment plants protect our water?
Treatment plants remove impurities contained in wastewater so that the treated wastewater can be safely returned to the environment. This same stabilization process occurs in nature to break down wastewater into its most basic components of carbon dioxide and water. Common methods of treatment include physical, biological and chemical treatment steps to stabilize the wastewater. Wastewater treatment plants are designed to accelerate and control nature's process to insure proper treatment is provided.
A wastewater treatment plant:
Removes Solids - This includes everything from rags and sticks to sand and smaller particles found in wastewater.
Reduces Organic Matter and Pollutants - Helpful bacteria and other microorganisms are used to consume organic matter in wastewater. The bacteria and microorganisms are then separated from the water.
Restores oxygen - Treatment facilities help ensure the water put back into our lakes or rivers has enough oxygen to support life.
How does a wastewater treatment plant work?
Wastewater treatment usually takes place in two steps:
Primary treatment removes 40-50% of the solids. Sanitary sewers carry wastewater from homes and businesses to the treatment plant. Bar screens let water pass, but not trash. The trash is collected and properly disposed. A grit chamber is a large tank that slows down the flow of water. This allows sand, grit, and other heavy solids to settle at the bottom for removal later.
Secondary treatment completes the process, so that 85-90% of the pollutants are removed. A secondary sedimentation tank allows the microorganisms and solid wastes to form clumps and settle. Some of this mixture, called "activated sludge," can be mixed with air again and reused in the aeration tank. A disinfectant, such as chlorine, is usually added to the wastewater before it leaves the treatment plant. The disinfectant kills disease-causing organisms in the water. After treatment, the water can be returned to nearby waterways. It can also be used on land for agriculture and other purposes.
What is sludge?
Sludge can be a useful byproduct of treated wastewater. Sludge may be treated (thickened) to remove some of its water, then further processed by stabilization. Raw sludge is allowed to decompose in digester tanks. In some cases, special chemicals are used for stabilization. Stabilized sludge has no odor and is free of disease-causing organisms.
Some nontoxic sludge can be safely used as:
Soil conditioner to improve the soil for crops in some areas of the nation. Sludge can also improve the soil for lawns, fields, and parks.
Fuel. Using certain processes, sludge can also be used to produce methane gas. The methane can then be burned to supply energy for a small power plant or for other purposes.
If it can't be safely used, sludge must be buried in approved landfills or burned using special technology to prevent air pollution.
Who operates treatment plants?
The daily treatment plant operation is conducted by highly trained and certified operators. It requires:
A plant manager/superintendent to ensure the plant has enough money, trained personnel, and equipment to conduct business.
Maintenance personnel to prevent mechanical failures and solve equipment problems.
Plant operators who know how to treat wastewater properly before discharging it into the environment. After a thorough training and exam process, operators are licensed through State standards.
Are there any special challenges in treating wastewater?
Nutrients such as phosphorus, nitrogen, and other chemical nutrients found in wastewater can damage lakes and rivers. These nutrients need to be changed into less harmful substances or removed before being released into the environment.
Sometimes wastewater contains hazardous chemicals from industry, pesticides, etc. Controlling these chemicals may require pretreatment of wastewater by industries and the use of advanced (tertiary) treatment methods at the wastewater treatment plant.
Water entering the treatment system through cracks or joints in sewer lines or storm drains places an extra burden on a facility.
The amount and kind of wastewater entering a treatment plant can change quickly. Plant operators must be ready to respond to these changing conditions.
What can I do to help?
Dispose of household products safely. Don't pour solvents, pesticides, paint thinners, engine oil, or household cleaning products with hazardous chemicals down the drain or into a storm sewer. Take them to a recycling center or hazardous waste collection site. Cooking oils and grease should be collected in a container, covered, and disposed of as solid waste. Fats, oils, and grease collect in the sewer system and are a major cause of blockages and sewage back-ups.
Use fertilizers and pesticides carefully—and only as directed.
Try to find safe alternatives to products that can harm water supplies. If you wish to dispose of old mercury thermometers, please call the Wastewater Treatment Plant at 704-484-6850 and we will make arrangements to collect your old thermometers and will then dispose of them properly.
Be informed. Learn about your local water supplies and any possible threats the water supply faces. Know what your community is doing to protect your water supply. Help other citizens be aware of the importance of clean water in your community.
Support your local treatment plant. Be aware of your treatment plant's effort to provide clean water. Help make sure the plant has the money, equipment, and personnel to ensure the water's safety. Visit your local treatment plant. Learn what special problems it must solve and what you can do to help. Use water wisely.
Practice water conservation at home and at work. Fix leaks and install water-saving devices and appliances. Be aware of how much water you use in your household. Don't take this valuable resource for granted.
Where does the water go once it is treated?
Treated wastewater is returned to the environment by a number of different methods. Depending on the degree of treatment and local regulations, it may be absorbed into the soil, discharged directly into a surface waterway or reused by a method like spray irrigation.
Are wastewater treatment systems really necessary? My grandparents never has to worry about them.
Your grandparents also had to worry a lot more about typhoid, cholera, and other infectious diseases that are transmitted by unsanitary water. Wastewater treatment systems serve primarily to protect the health of the general population by insuring that water supplies remain clean. In today's world, people live a lot longer than they used to and higher population concentrations result in increased organic loading to the waterways from a variety of sources. Modern wastewater treatment systems contribute to a safer, cleaner environment by reducing this organic load and controlling the presence of bacteria and waterborne diseases.
What is the difference between a sewer system and an onsite treatment system?
A sewer system is a series of pipes that collect wastewater and transport it to a remote location where the wastewater is processed by a municipal treatment system. An onsite treatment system collects, treats and disposes of wastewater from a single source in the same location that it is generated. Municipal and onsite treatment systems utilize many of the same treatment processes, but a municipal sewer system collects and treats wastewater from many different locations.
Why are onsite systems necessary? Why don't they just run sewers everywhere?
Population density, the topography of the area, soil conditions and numerous other factors are involved in the construction and operation of a sewage collection system. Increasing migration to suburban and rural areas make municipal sewers more difficult and costly to build and maintain. Onsite treatment systems are often the most practical and cost-effective solution for wastewater treatment and disposal.
I recently moved from the city to the country. What are the considerations to having a septic tank or onsite treatment system?
A good rule of thumb is don't put anything into your wastewater treatment system that is not biodegradable. Your local health department can provide you with guidance on the operation and care of your onsite treatment system. Just as a municipal treatment plant requires a staff to provide operation and maintenance, your onsite system will require periodic inspection, service and maintenance. Remember, your onsite treatment system is an asset that you own. Like any other asset (such as a car, furnace, etc.) the better you take care of it, the better it will serve you.
I cannot locate my septic tank. How do I find it?
Your local health department should have information regarding the location of your septic tank. Also, a local septic tank pumping service can verify the tank location.
My local regulatory agency wants me to pay them to inspect my onsite system, or buy a service contract from a local company. Why should I do this?
All wastewater treatment systems require periodic service and maintenance. A service contract from a local company or regulatory agency is an economical insurance policy against premature system failure and forced replacement. This type of service contract is usually much cheaper than paying municipal sewer bills.
What is compost made of?
Compost is a combination of dewatered treated sludge that is wasted out from the system and mixed with mulched limbs and brush. It is mixed together and is put through another treatment process to breakdown any unwanted microorganism and leaving the nutrients that can be applied to the land.
When can I pick up compost?
Compost can be picked up Monday through Friday between 8:00 am and 3:30 pm, and Saturday between 8:00 am and 10:00 am. If staff are not available to load the compost or compost is not available, a sign will be posted at the entrance gate.
Is compost really free?
Yes, compost is free. It is an end product of a class A process that can benefit the customer and the City of Shelby by land applying the product that is made every day.
Why can the City of Shelby not load compost when it is raining?
Due to the nutrients that is in the compost, the state regulates the process to make sure that the nutrients does not leach into the rivers or streams. This protects the fish and anyone swimming in the water. To make sure that the nutrients stays where they should be when applied to the land, the City of Shelby can't distribute the compost when it rains.
What is FOG?
FOG stands for Fats, Oils and Grease and is generated as a byproduct of cooking. FOG includes (but is not limited to):
How does FOG create a sewer blockage?
Fats, oils and grease in a warm liquid form may appear to be harmless since they flow easily down the drain. However, as the liquid cools, the FOG solidifies and separates from other liquids in the sewer pipes. The layer of FOG sticks to the sewer pipes and, over time, the flow of wastewater becomes restricted which can cause a backup or overflow
Should I use my garbage disposal?
Home garbage disposals do not keep grease out of our sewer system. In fact, garbage disposals help contribute to the problem of blocked sanitary sewer pipes. Food particles stick to the grease that clings to pipe walls and speeds up the blockage of pipes.
Can I use hot water to loosen a clog?
When faced with a slow or blocked sink, don't run hot water, detergents or degreasers down the drain. This only moves FOG clog further downstream, affecting more of your neighbors. It also keeps your grease trap or interceptor from operating effectively. Regular maintenance or mechanical cleaning are the required Best Management Practices.
What is a grease trap/interceptor?
A grease trap/interceptor is a plumbing device that collects and prevents oils and grease from entering the sanitary sewer system. When commercial kitchen wastewater flows through a grease interceptor, the grease and oils rise to the surface inside and are trapped using a system of baffles while allowing wastewater to flow out of the trap.
What can happen if I dispose of FOG down my kitchen sink?
Grease makes its way into city sanitary sewer pipes when oil, butter, shortening, food scraps, and sauces are washed down the kitchen. FOG can result in blockages in city sanitary sewer lines and homeowner pipes. This may lead to property damage, foul odors, and road closures due to backed up pipes.
What can I do to help keep FOG out of the sanitary system?
Put used oil and grease in a collection container and dispose of in trash.
Use a paper towel to remove oil and grease from kitchen pan and utensils before washing Use drain strainers to prevent food scraps from going down the drain.
Do not use hot water to rinse grease off surfaces.
What can I do with used cooking grease?
Used cooking grease should be disposed of in the trash with the rest of your household trash items.
Another option would be to recycle the used cooking oil. Contact the Cleveland County/City of Shelby Recycling Center at 704-480-5516 to see if they will accept your quantity.
What is Public Power?
In the late 1800s and early 1900s, electricity was slowly making its way to North Carolina's cities and towns. Often, electricity was brought into the area by the city and used primarily to power streetlights to brighten the downtown after dark. Power was generated by coal-fired generators and was produced only during the evening and night hours. Originally, the cities built small generators in their hometowns. In some cases, the municipalities set up their own systems when other power suppliers refused to serve these communities.
As demand for lighting grew, electricity was brought into citizens' homes. Soon after, new appliances such as the sewing machine, clothes washer, and refrigerator were invented to simplify daily chores. At the same time, industry was becoming modernized, and industrial demand for electricity grew accordingly. Cities began to see their electric load grow.
What started as a novelty was becoming a full-fledged utility service. During the early 1900s, North Carolina cities were growing quickly. Areas that were little more than a crossroads developed into towns with citizens who needed electric service. North Carolina's investor-owned utilities were sometimes unwilling to invest in infrastructure to run power lines to outlying areas, so North Carolina's cities and towns stepped in and began to invest in electric transmission to serve North Carolina citizens.
Today, there are over 70 public power communities across the state, serving 500,000 North Carolinians. To them, owning their own power system means local control; fast, neighborly service; and economic benefits for their residents.
North Carolina's public power communities continue to be strong vibrant areas in which to work and live. Public power customers benefit from utility policy established by officials who live and work where they do. Local control benefits customers by allowing electric revenue to stay in the community, enabling public power cities to grow and prosper.
Why be a Public Power community?
Revenues from electricity sales in Public Power communities go toward operating the electric system, providing better community services, and improving the quality of life for residents. A municipally owned utility does not have to pay a dividend to shareholders. In a Public Power community, 'stockholders' are all those who benefit from municipal services ' the citizens of the community.
Customers have a voice in the activities of their electric systems. Since each municipality sets its own policies, customers can speak out on electric power issues at their city and town council meetings. Public Power is the public's business.
What is ElectriCities of North Carolina?
ElectriCities of North Carolina is a not-for-profit government service organization representing cities, towns and universities that own electric distribution systems. Today, ElectriCities represents members in North Carolina, South Carolina, and Virginia. Formed in 1965 to protect the interests of Public Power customers and to provide a unified voice to speak out in the North Carolina legislature, ElectriCities continues today to serve Public Power communities.
ElectriCities provides customer service and safety training, emergency and technical assistance, communications, government affairs and legal services. Through consolidation of these services, members save their customers the expense of administering these functions locally. ElectriCities also provides management services to the state's two municipal Power Agencies, North Carolina Municipal Power Agency Number 1 (NCMPA1) and North Carolina Eastern Municipal Power Agency (NCEMPA). Fifty-one of its members receive their electricity from their participation in one of these two agencies. Other members purchase power from investor-owned utilities such as Duke Power and Progress Energy Carolinas or from other power suppliers like the cooperatives. The average ElectriCities member has more than 75 years of experience operating an electric distribution system. Many member cities have been in the electric business for 100 years or more.
During the energy crisis of the mid-70s, the investor-owned utilities feared shortages and were unable to guarantee future power supply. The state needed additional power plants, but the investor-owned utilities were having difficulty raising the necessary capital for construction. After considering concerns about reliability, cost, and long-term supply of electricity, the North Carolina Legislature enacted legislation to enable cities to join together to form Municipal Power Agencies, paving the way for cities to enter the generation business. Fifty-one cities in North Carolina chose to form two Municipal Power Agencies and issued electric revenue bonds. Combined, the Power Agencies own portions of five nuclear and two coal-fired plants totaling more than 1450 megawatts of generation capacity.
Why was ElectriCities formed?
In 1965, the battle for territory between private utilities (investor-owned utilities), electric cooperatives, and the cities intensified statewide. The result was the 1965 Electric Act, promising to resolve many of the disputes between the investor-owned utilities and co-ops. The 1965 Act, however, created new difficulties for municipal systems, which were left out of the legislation by restricting their right to serve customers in areas annexed in the future.
ElectriCities was organized to provide the municipal systems a unified voice to speak out in the legislature against the bill. The group was unable to stop passage of the bill but decided to form a permanent alliance to help Public Power become a stronger voice for its customers statewide. In 1983, at the request of the cities, the Legislature expanded this voluntary association with the passage of Chapter 159B of the North Carolina General Statutes allowing North Carolina's "electric cities" to form a joint municipal assistance agency to provide aid and assistance to municipalities in the construction, ownership, maintenance, expansion, and operation of their electric systems.
Since then, ElectriCities has been a powerful force for Public Power in North Carolina and now has grown to reach cities in Virginia and South Carolina. Based in Raleigh, ElectriCities' staff members watch legislative issues closely to ensure its members have a voice in any legislation that may affect electricity issues. ElectriCities members are currently preparing for future competition. They want to make sure Public Power helps shape any legislation that could restructure the electric utility industry.
How and when did the City of Shelby become a member of ElectriCities?
In 1965, the North Carolina legislature enacted the Territorial Act. This Act did not include the cities and as a result, the NC Municipally Owned Electric Systems Association was formed to represent the cities' interest. This organization later changed its name to ElectriCities of NC. The City of Shelby joined July 29, 1966.
What is the City of Shelby's legal arrangement with ElectriCities?
There is no legal arrangement between ElectriCities and the City of Shelby. ElectriCities is a Joint Municipal Assistance Agency and membership is established annually by payment of dues.
What does the City of Shelby contribute to ElectriCities?
The City of Shelby's dues to ElectriCities for 2015 was $17,050.
How does the City of Shelby benefit from ElectriCities?
ElectriCities provides customer service and safety training, emergency and technical assistance, communications, government affairs and legal services. ElectriCities also provides management services to the state's two municipal Power Agencies, North Carolina Municipal Power Agency Number 1 (NCMPA1) and North Carolina Eastern Municipal Power Agency (NCEMPA).
With the strength of its membership, ElectriCities is able to provide consolidated technical, administrative, and management services to its members. By using services offered at group rates, member cities are able to maintain their electric systems and equipment better. Services including aerial device (bucket truck) testing, infrared scanning and substation maintenance costs are significantly less through ElectriCities' contracts than if the cities contracted the services themselves, demonstrating collective strength.
ElectriCities schools and workshops keep utility personnel up-to-date on safely handling hazardous substances, customer service, utility credit and collections, load conservation marketing and other aspects of the business. Comparable schools elsewhere cost two to three times more. Training programs encourage safe work habits and reduce potential liability. Lineman training and municipal transformer schools teach member city employees' systematic safety measures to use in their daily duties. Retail rate assistance helps municipalities establish effective rate schedules.
Communications, legislative and legal services present a unified message for Public Power across the state.
Through the Emergency Assistance program, cities help each other in times of disaster. For the electricity industry, the forces of Mother Nature present regular challenges and can be particularly hard in North Carolina. Despite the direct hits, municipal crews continue to beat the averages, restoring power to customers, while significant numbers of other utility customers remain in the dark.
How is ElectriCities funded?
ElectriCities is a not-for-profit government service organization financed through membership fees and dues, as well as through tuition from training programs and workshops. In addition, ElectriCities can receive funding from the Power Agency(s) (if approved by the Board of Commissioners) for certain projects and can get revenue from energy services partners. With a re-organization several years ago, a new status was created to allow for associate members, which include the South Carolina and Virginia cities and university systems.
How do customers determine who will be their electric provider?
The 1965 Electric Act passed by the NC General Assembly governs retail electric service in North Carolina. There are three types of retail electric providers in the state: (i) municipalities, (ii) investor-owned companies, and (iii) electric membership corporations. Within the city limits, the City of Shelby is the primary retail electric supplier and will, in most cases, be the electric supplier for new facilities. In situations where another electric provider has existing electric lines inside the city limits, the 1965 Electric Act created a 300-foot 'corridor' around those secondary electric provider's lines. In these situations, a customer establishing electric service for a new facility may have a choice of electric suppliers within the city limits depending upon the proximity of their new facility to the secondary electric provider's lines. Customers should contact the City of Shelby to review their specific situation for determination of electric service rights. Existing customers will continue to be served by their current provider.
The City of Shelby may also provide electric service outside the city limits to serve new facilities within reasonable limitations, to provide electric service to city-owned facilities, or expand electric lines prior to annexation to provide city services when annexation becomes effective. The City of Shelby will assist customers in establishing electric service for a new facility.
How do I report a burned out or mal-functioning traffic signal?
Traffic signals in the city of Shelby may be maintained by either NCDOT or the City. Please call the Administration Office at 704-484-6846 or Customer Services at 704-484-6866 to report these problems.
How do I know the speed limits? Several streets have no signs.
In North Carolina and the City of Shelby the speed limit on the open highway is 55 MPH and on residential streets 35 MPH unless a sign is posted showing a different limit. Several residential areas in Shelby are 25 MPH and there are many major streets that are 45 MOH and these limits are posted. When traveling stay alert.
Who do I call about bushes blocking the visibility at an intersection?
Sight distance complaints may be made by calling the Administrations Office at 704-484-6846.
Can I get a "Children Playing" sign installed on my street?
The City does not install these type of signs. The streets are for the movement of traffic and the City does not endorse the use of the streets for play areas.
Why is traffic signs replaced when they look OK?
Replacing traffic signs stolen or vandalized costs $120.00 per sign to replace. All signs are routinely replaced as they become faded and lose their reflectivity. They may look OK in the daytime but at night they are not as bright as required and are hard to see. Safety of the traveling public is very important.
How do I report a missing or damaged sign?
Call the Administrations Office at 704-484-6846 or Customer Services at 704-484-6866.
I have a dead animal in front of my house on the street. Can you remove it?
For dead animal removal, call 704-484-6846 during business hours Monday-Friday, 7:30am - 4:30pm.
I've noticed deep water buildup on the roads after a heavy rain. Who do I call?
In case of street drainage problems, call the Public Works Administration Office at 704-484-6846.
I saw water flowing out of a manhole/toilet/drain. Who do I call?
Customers who observe a manhole or storm drain overflow should report these to the Public Works Department between the hours of 7:30-4:30 at 704-484-6846 or after hours at 704-484-6845. If you observe overflow from your toilet please report to Customer Services at: 704-484-6866.
I am ready for a new driveway. How do I get a permit?
Contact Building / Planning Services for a permit at 704-484-6829.
How do I report a missing or damaged street sign?
Contact our Administration Office at 704-484-6846 to report sign problems.
How can I find out when my trash pick up day is?
Call our administration office at 704-484-6846 or search our Sanitation Department webpage for more information about trash pick and scheduling.
How do I report potholes, storm drains, tree/bushing need trimming, sidewalk repair, or right-of-way inquires?
Call our administration office at 704-484-4846 or email us about your inquiry or concern, with as much detail on the address, location, and description as possible to: email@example.com
Who do I call about new or re-surfacing road schedules?
Contact Ben Yarbro at 704-484-6840
Emergency Street Contact:
Call 704-484-6845, Shelby Police Department
I will be moving soon. what do I do with my container?
City issued containers are the property of the City of Shelby. Please leave the container in the rear yard, near the home of your residence when you move.
I will be moving to Shelby soon, how do I get service?
If there is not a roll-out container at your home, please contact us at 704-484-6846 to request one. Customer Service will verify your account or begin a new account for you and process a work order for a container delivery. Upon receiving your container an information calendar regarding your collection instructions will be delivered within the next business day.
Is there a charge for collection?
All residential households are charged a monthly fee per month on their utility bill for services. These services include: household garbage, compost, and bulky item collection (furniture, limbs, grass clippings, leaves, etc).
My container is broken. What do I do?
From time to time maintenance is required on containers. Please call 704-484-6846 to request a repair. If the container is beyond repair due to normal wear and tear, or was damaged while being serviced, it will be repaired or replaced. Containers damaged as a result of vandalism or abuse must be replaced at the resident's expense (containers are $70).
How do I report abandoned vehicles?
Contact City of Shelby's Building Inspection Department at 704-484-6805.
How do I report nuisances like abandoned vehicles, overgrown lots and dilapidated housing, or pest problems with rodents and snakes?
Concerns such as abandoned vehicles, overgrown lots, dilapidated housing, and problems relating to pest are not a part of solid waste collection or street clean up. These issues are addressed by the City of Shelby's Building/Planning Department they may be contacted at 704-484-6829
What do I do with building materials?
City crews do not pick up construction debris; residents and /or their contractor are responsible for hauling and disposing of this material. Construction and demolition debris is accepted at the Cleveland County Landfill. Please call 704-480-5508 for further information.
How often does the City pick up leaves?
Leaves, limbs, and grass clippings are picked up on a routine cycle. Usually the routine is weekly. However, during heavy season's the routine could take up to three weeks to complete.
Leaves and grass clippings should be raked into two separate piles and left loosely on the curbside. Please do not bag your leaves or grass clippings and do not rake them into the street, for this is hazardous for traffic and should it rain it clogs the drainage paths. When utilizing the area between the roadway and a sidewalk, the sidewalk should not be covered at anytime.
What do I do if my container is stolen?
If it is stolen while out on your collection day, your container will be found or replaced at no cost to you. If, the container is stolen from your residence at a time other then when it should normally be out, you will be required to file a police report of the stolen container, and will be responsible to pay for a replacement (that cost is $70). If the occupant moves, the container is issued to the address with a serial ID number and should be left for the next occupants use.
When should I put out my containers?
Containers must be placed at the curbside before 7:00 a.m. on your collection day (and may be set out the night before). Please remove container from the curbside by 10 p.m. the day of collection.
Where should I place my containers?
Brown roll-out containers must be place just behind the curbside with the handles facing the house. they should be at least three feet away from mailboxes, signs, utility poles and other obstructions. Please do not place containers under trees or near parked vehicles, as the truck may not be able to service your container.
I had a medical emergency at my home. Why was the fire department sent?
All Fire & Rescue Department staff members are certified EMT's, and the department responds to certain medical emergency's in the city to provide operational support for the paramedics. Since city firehouses are located throughout the city, and the ambulance service serves the entire county; it is common for the Fire & Rescue Department to arrive at the scene of the emergency first and begin rendering aid in advance of the arrival of the paramedics.
Can I use an outdoor fire pit/fire place?
Yes. Fixed and portable outdoor fire pits/fire places/chimnea's are allowed. No permitting is required.
Can I burn leaves/trash/rubbish in my yard?
Generally open burning is prohibited in the city limits. However, open burning of yard waste materials may be permitted in cases where a resident does not have reasonable access to curbside pick up. A permit issued by the Fire Marshal is required. Contact the Fire Marshal's Office for more information.
How do I apply to become a firefighter for the City of Shelby?
You may submit an application to the Human Resources Department at any time which will remain on file. You will receive notification from Human Resources when an opening in the Fire & Rescue Department becomes available. The application is available for download at the City of Shelby website in the Human Resources section.
Can I be a volunteer firefighter for the Fire & Rescue Department?
The Fire & Rescue Department is an all career department and as such does not have volunteer firefighter positions. However, the department does have part-time positions. Please contact Human Resources for an application and more information.
How does the minimum housing process work?
After a valid complaint is received by the building inspector, the inspector will make a site visit to perform an inspection. If violations are found, the home owner will be contacted and informed of the violations. The inspector will then perform a re-inspection in a timely manner to see if the violations have been corrected. If the violations have not been corrected, notice of hearing will be sent to the homeowner to appear before the building official. After the hearing, an order will be issued to either "vacate and repair" or "repair or demolish". A time period allowed by the NC General Statutes and the City of Shelby Code of Ordinances will be given to allow for the remedy to take place. After this time, if the violations have not been corrected an ordinance will be proposed to City Council to allow the City to remedy the violations and the associated fees will be assessed as liens towards the property. Contact Minimum Housing for more information at 704-484-6805.
What type of defects constitutes a minimum housing inspection?
Any defects that violate the Minimum Housing Standards adopted by the City of Shelby Code of Ordinances warrant a minimum housing inspection. Violations can include defects in the electrical, plumbing, mechanical, or structural components of a home. Contact Minimum Housing for more information at 704-484-6805.
How do I make a complaint?
The complaint can be made in person in at 315 S. Lafayette St., Shelby, NC by a tenant of the property who is currently up to date on their rent or by filing a petition at Planning & Development Services with at least 5 signatures from City of Shelby citizens. A petition can also be filed by a Public Authority or by the building inspector. Contact Minimum Housing for more information at 704-484-6805.
Can I have chickens or other livestock in the city?
Yes, as long as they are in a pen and not running loose. Contact Code Enforcement for more information at 704-484-6829.
Can I have wrecked or junk cars on my property?
Only one (1), and it must be in the back yard covered up. Contact Code Enforcement for more information at 704-484-6829.
My neighborhood's dog won't stop barking, what can I do?
Call Animal Control or the Police. Contact Code Enforcement for more information at 704-484-6829.
Is the City of Shelby responsible for vehicle damage resulting from striking a City trashcan or recycle can?
The City of Shelby is not considered negligent in these cases. A trashcan or recycle can is considered a stationary object. You must maintain a proper lookout to avoid striking these objects. Please contact Safety and Risk Management for more information, 704-484-6470.
Is the City of Shelby responsible for vehicle damage resulting from a pothole, manhole and/or other road hazards?
The City is not legally liable for damages in these types of cases. This type of incident is considered a road hazard in the State of North Carolina. The City of Shelby is not liable unless the City had prior knowledge of the pothole and/or any other hazards existing in the roadway and failed to correct that problem within a reasonable amount of time. This type of damage is usually covered under the Collision Coverage of your personal automobile policy. Please contact Safety and Risk Management for more information, 704-484-6470.
What happens to a claim after it has been filed?
The City of Shelby’s Insurance Provider will review the claim and any additional supporting documentation. After the claim is reviewed, you will be contacted via mail or phone by the City’s Insurance Provider. A decision will be made as to accept or deny the claim by the City’s Insurance Provider. Please contact Safety and Risk Management for more information, 704-484-6470.
How does a citizen file a damage claim against the City of Shelby?
If you feel the City of Shelby is responsible for personal injury or property damage, you may call the Safety & Risk Management Coordinator to file a claim at: 704-484-6470. Please be prepared to provide: date, time and place of the alleged loss, brief description of the circumstances, and names and numbers of witnesses, if available. Please contact Safety and Risk Management for more information, 704-484-6470.
How will I know the status of my application?
Once submitted, your Employment Application Form will remain active for 3 months. During that timeframe, you will be considered for the position(s) that you applied for. Once a decision is made regarding the position for which you applied, you will be notified by phone or in writing. Please contact Human Resources for more information, 704-484-6471.
What should I do if I move or change my phone number after applying for a position with the City of Shelby?
Contact Human Resources by email (firstname.lastname@example.org), fax (704-471-0508) or by visiting our office (300 South Washington Street, Shelby, NC 28150) and share your updated contact information.
Am I required to fill in the work history section of the application if I attach a resume?
Yes, the Employment Application Form must be entirely completed to be considered for employment. Some of the information needed is not generally included on a resume. Please contact Human Resources for more information, 704-484-6471.
Can I apply for more than one position?
Yes, you can use the same Employment Application Form to apply for multiple positions that you are interested in and qualified for. Please contact Human Resources for more information, 704-484-6471.
What if I want to work for the City of Shelby but do not see an open position that I qualify for at this time?
We post all of our full-time positions and most of our part-time positions for a minimum of 5 days. Please continue to watch our job opportunities and complete an Employment Application Form when a position you are interested in and qualified for does exist. Please contact Human Resources for more information, 704-484-6471.
What if I don’t have a computer?
Employment Application Forms are available in the Human Resources Department in City Hall, 300 South Washington Street, Shelby, NC 28150. You can also email email@example.com to have an Employment Application Form mailed.
How often is the job opportunities updated?
The jobs opportunities list is updated weekly. Please contact Human Resources for more information, 704-484-6471.
How do I find a list of the job openings & how do I apply?
You can search for available positions by clicking here. Employment Application Forms for the City of Shelby may be downloaded, completed and then emailed to firstname.lastname@example.org; faxed to (704) 471-0508; mailed City of Shelby Human Resources, PO Box 207, Shelby, NC 28151; or taken to Human Resources located in City Hall, 300 South Washington Street. Our office hours are Monday – Friday 8am – 5 pm.
Missed pickup - what do I do?
Occasionally a container may be missed or dispatched to the main office of why we were unable to service your container. Please call 704-484-6846 for a possible dispatched record, if no explanation has been recorded, your container will be serviced as soon as possible, usually by the end of the next business day.
What is my garbage pickup day?
Please review the Sanitation Departement, Info webpage for a color coded, legand map or call 704-484-6846 or search for your Garbage collection day click on the Interactive Map link.
Can I rent facilities at City Park and Holly Oak Park for private or corporate functions?
Yes, all of our facilities can be rented. Please call 704-484-6811 for more information.
Who should I contact with a suggestion or concern?
Please contact Charlie Holtzclaw, Director Parks and Recreation at (704) 484-6811 or click here to email. For rental facility inquiries and availability please contact Laura Newton, Administrative Assistant at (704) 484-6811 ext. 1800.
What are the administrative office hours?
The Shelby City Park main office opens every Monday-Friday at 8:30 AM and close at 5:30, except for holidays. Stay informed of our City Holidays by our Facebook page: Shelby City Parks.
How do I nominate a property for an appearance award?
To submit a nomination for a property to receive an appearance award. Please contact the Keep Shelby Beautiful Coordinator, Jordan Tubbs, at (704)-484-6829 or email@example.com
Does the City pick up christmas trees?
Yes, Please remove all lights, ornaments, tinsel, and stands before placing your tree at the curbside. No artificial trees.
Contact the Public Works office for more information at 704-484-6846.
Can I register for programs without coming to the Park?
Yes, there are several individual and team programs that you can register for online. Just visit the Shelby Parks & Recreation Department webpage and select Online Registration to view the programs currently available. Please contact the Shelby City Park main office for more information at (704) 484-6811.
Do I need a permit when installing a back-up home generator?
Yes, an electrical permit is required to install a back-up home generator. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when changing out the electrical service?
Yes, an electrical permit is required to change out the electrical service. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when installing gas logs?
Yes, a plumbing permit is required to install gas logs. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when installing a sign for a business?
Yes, a sign permit is required for the installation of signs. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when for interior updates, such as replacing cabinets, flooring, or painting?
No, a permit is not currently required for these types of projects. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when building a retaining wall?
Yes, a building permit is required for retaining walls. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when replacing windows, siding, gutters, etc.?
No, a permit is not currently required for projects such as these. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when replacing a heating and air unit?
Yes, a mechanical permit is required to replace a heating and air unit. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when reroofing using shingles, membrane, or tar and gravel?
No, a permit for reroofing with these materials is not currently required. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when putting in an irrigation system?
Yes, a plumbing permit is required with the installation of an irrigation system. RPZ backflow prevention installation is also required. Contact the Building Inspections office for more information at 704-484-6805.
Do I need a permit when having an in ground pool installed?
Yes, a building permit is required for the installation of an in ground pool. RPZ backflow prevention must also be installed. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when building or setting up a manufactured carport?
Yes, a building permit is required for a manufactured carport, along with anchorage plans from a North Carolina design professional. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when building or setting up a manufactured storage building?
Yes, a building permit is required if any dimension of the storage building is greater than 12 feet. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when demolishing an existing building?
Yes, a demolition permit is required before a building can be torn down. Contact the Building Inspections office for more information at (704)-484-6805.