FAQ's

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Expand/Contract Questions and Answers

  • Can I be a volunteer firefighter for the Fire & Rescue Department?

  • Can I burn leaves/trash/rubbish in my yard?

  • Can I get a "Children Playing" sign installed on my street?

  • Can I register for programs without coming to the Park?

  • Can I rent facilities at City Park and Holly Oak Park for private or corporate functions?

  • Can I use an outdoor fire pit/fire place?

  • Do I need a permit when building a retaining wall?

  • Do I need a permit when building or setting up a manufactured carport?

  • Do I need a permit when building or setting up a manufactured storage building?

  • Do I need a permit when changing out the electrical service?

  • Do I need a permit when demolishing an existing building?

  • Do I need a permit when for interior updates, such as replacing cabinets, flooring, or painting?

  • Do I need a permit when having an in ground pool installed?

  • Do I need a permit when installing a back-up home generator?

  • Do I need a permit when installing a sign for a business?

  • Do I need a permit when installing gas logs?

  • Do I need a permit when moving a house?

  • Do I need a permit when putting in an irrigation system?

  • Do I need a permit when replacing a heating and air unit?

  • Do I need a permit when replacing windows, siding, gutters, etc.?

  • Do I need a permit when reroofing using shingles, membrane, or tar and gravel?

  • Do I need a permit when setting up a mobile or modular home?

  • Does the City pick up christmas trees?

  • Emergency Street Contact:

  • How and when did the City of Shelby become a member of ElectriCities?

  • How can I find out when my trash pick up day is?

  • How do customers determine who will be their electric provider?

  • How do I know the speed limits? Several streets have no signs.

  • How do I nominate a property for an appearance award?

  • How do I report a burned out or mal-functioning traffic signal?

  • How do I report a missing or damaged sign?

  • How do I report a missing or damaged street sign?

  • How do I report abandoned vehicles?

  • How do I report nuisances like abandoned vehicles, overgrown lots and dilapidated housing, or pest problems with rodents and snakes?

  • How do I report potholes, storm drains, tree/bushing need trimming, sidewalk repair, or right-of-way inquires?

  • How does the City of Shelby benefit from ElectriCities?

  • How is ElectriCities funded?

  • How often does the City pick up leaves?

  • I am ready for a new driveway. How do I get a permit?

  • I had a medical emergency at my home. Why was the fire department sent?

  • I have a dead animal in front of my house on the street. Can you remove it?

  • I live in an apartment complex. Can I recycle, and if so, when or how?

  • I saw water flowing out of a manhole/toilet/drain. Who do I call?

  • I will be moving soon. what do I do with my container?

  • I will be moving to Shelby soon, how do I get service?

  • Is there a charge for collection?

  • I've noticed deep water buildup on the roads after a heavy rain. Who do I call?

  • Missed pickup - what do I do?

  • My container is broken. What do I do?

  • What are the administrative office hours?

  • What do I do if my container is stolen?

  • What do I do with building materials?

  • What does the City of Shelby contribute to ElectriCities?

  • What is ElectriCities of North Carolina?

  • What is my garbage/recycling pickup day?

  • What is Public Power?

  • What is the City of Shelby's legal arrangement with ElectriCities?

  • When should I put out my containers?

  • Where should I place my containers?

  • Who do I call about bushes blocking the visibility at an intersection?

  • Who do I call about new or re-surfacing road schedules?

  • Who should I contact with a suggestion or concern?

  • Why be a Public Power community?

  • Why is traffic signs replaced when they look OK?

  • Why was ElectriCities formed?