Can I be a volunteer firefighter for the Fire & Rescue Department?
The Fire & Rescue Department is an all career department and as such does not have volunteer firefighter positions. However, the department does have part-time positions. Please contact Human Resources for an application and more information.
Can I burn leaves/trash/rubbish in my yard?
Generally open burning is prohibited in the city limits. However, open burning of yard waste materials may be permitted in cases where a resident does not have reasonable access to curbside pick up. A permit issued by the Fire Marshal is required. Contact the Fire Marshal's Office for more information.
Can I get a "Children Playing" sign installed on my street?
The City does not install these type of signs. The streets are for the movement of traffic and the City does not endorse the use of the streets for play areas.
Can I register for programs without coming to the Park?
Yes, there are several individual and team programs that you can register for online. Just visit the Shelby Parks & Recreation Department webpage and select Online Registration to view the programs currently available. Please contact the Shelby City Park main office for more information at (704) 484-6811.
Can I rent facilities at City Park and Holly Oak Park for private or corporate functions?
Yes, all of our facilities can be rented. Please call 704-484-6811 for more information.
Can I use an outdoor fire pit/fire place?
Yes. Fixed and portable outdoor fire pits/fire places/chimnea's are allowed. No permitting is required.
Do I need a permit when building a retaining wall?
Yes, a building permit is required for retaining walls. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when building or setting up a manufactured carport?
Yes, a building permit is required for a manufactured carport, along with anchorage plans from a North Carolina design professional. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when building or setting up a manufactured storage building?
Yes, a building permit is required if any dimension of the storage building is greater than 12 feet. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when changing out the electrical service?
Yes, an electrical permit is required to change out the electrical service. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when demolishing an existing building?
Yes, a demolition permit is required before a building can be torn down. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when for interior updates, such as replacing cabinets, flooring, or painting?
No, a permit is not currently required for these types of projects. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when having an in ground pool installed?
Yes, a building permit is required for the installation of an in ground pool. RPZ backflow prevention must also be installed. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when installing a back-up home generator?
Yes, an electrical permit is required to install a back-up home generator. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when installing a sign for a business?
Yes, a sign permit is required for the installation of signs. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when installing gas logs?
Yes, a plumbing permit is required to install gas logs. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when putting in an irrigation system?
Yes, a plumbing permit is required with the installation of an irrigation system. RPZ backflow prevention installation is also required. Contact the Building Inspections office for more information at 704-484-6805.
Do I need a permit when replacing a heating and air unit?
Yes, a mechanical permit is required to replace a heating and air unit. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when replacing windows, siding, gutters, etc.?
No, a permit is not currently required for projects such as these. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when reroofing using shingles, membrane, or tar and gravel?
No, a permit for reroofing with these materials is not currently required. Contact the Building Inspections office for more information at (704)-484-6805.
Do I need a permit when setting up a mobile or modular home?
Yes, a permit is required for manufactured homes. Contact the Building Inspections office for more information at (704)-484-6805.
Does the City pick up christmas trees?
Yes, Please remove all lights, ornaments, tinsel, and stands before placing your tree at the curbside. No artificial trees.
Contact the Public Works office for more information at 704-484-6846.
Emergency Street Contact:
Call 704-484-6845, Shelby Police Department
How and when did the City of Shelby become a member of ElectriCities?
In 1965, the North Carolina legislature enacted the Territorial Act. This Act did not include the cities and as a result, the NC Municipally Owned Electric Systems Association was formed to represent the cities' interest. This organization later changed its name to ElectriCities of NC. The City of Shelby joined July 29, 1966.
How can I find out when my trash pick up day is?
Call our administration office at 704-484-6846 or search our Sanitation Department webpage for more information about trash pick and scheduling.
How do customers determine who will be their electric provider?
The 1965 Electric Act passed by the NC General Assembly governs retail electric service in North Carolina. There are three types of retail electric providers in the state: (i) municipalities, (ii) investor-owned companies, and (iii) electric membership corporations. Within the city limits, the City of Shelby is the primary retail electric supplier and will, in most cases, be the electric supplier for new facilities. In situations where another electric provider has existing electric lines inside the city limits, the 1965 Electric Act created a 300-foot 'corridor' around those secondary electric provider's lines. In these situations, a customer establishing electric service for a new facility may have a choice of electric suppliers within the city limits depending upon the proximity of their new facility to the secondary electric provider's lines. Customers should contact the City of Shelby to review their specific situation for determination of electric service rights. Existing customers will continue to be served by their current provider.
The City of Shelby may also provide electric service outside the city limits to serve new facilities within reasonable limitations, to provide electric service to city-owned facilities, or expand electric lines prior to annexation to provide city services when annexation becomes effective. The City of Shelby will assist customers in establishing electric service for a new facility.
How do I know the speed limits? Several streets have no signs.
In North Carolina and the City of Shelby the speed limit on the open highway is 55 MPH and on residential streets 35 MPH unless a sign is posted showing a different limit. Several residential areas in Shelby are 25 MPH and there are many major streets that are 45 MOH and these limits are posted. When traveling stay alert.
How do I nominate a property for an appearance award?
To submit a nomination for a property to receive an appearance award. Please contact the Keep Shelby Beautiful Coordinator, Jordan Tubbs, at (704)-484-6829 or email@example.com
How do I report a burned out or mal-functioning traffic signal?
Traffic signals in the city of Shelby may be maintained by either NCDOT or the City. Please call the Administration Office at 704-484-6846 or Customer Services at 704-484-6866 to report these problems.
How do I report a missing or damaged sign?
Call the Administrations Office at 704-484-6846 or Customer Services at 704-484-6866.
How do I report a missing or damaged street sign?
Contact our Administration Office at 704-484-6846 to report sign problems.
How do I report abandoned vehicles?
Contact City of Shelby's Building Inspection Department at 704-484-6805.
How do I report nuisances like abandoned vehicles, overgrown lots and dilapidated housing, or pest problems with rodents and snakes?
Concerns such as abandoned vehicles, overgrown lots, dilapidated housing, and problems relating to pest are not a part of solid waste collection or street clean up. These issues are addressed by the City of Shelby's Building/Planning Department they may be contacted at 704-484-6829
How do I report potholes, storm drains, tree/bushing need trimming, sidewalk repair, or right-of-way inquires?
Call our administration office at 704-484-4846 or email us about your inquiry or concern, with as much detail on the address, location, and description as possible to: firstname.lastname@example.org
How does the City of Shelby benefit from ElectriCities?
ElectriCities provides customer service and safety training, emergency and technical assistance, communications, government affairs and legal services. ElectriCities also provides management services to the state's two municipal Power Agencies, North Carolina Municipal Power Agency Number 1 (NCMPA1) and North Carolina Eastern Municipal Power Agency (NCEMPA).
With the strength of its membership, ElectriCities is able to provide consolidated technical, administrative, and management services to its members. By using services offered at group rates, member cities are able to maintain their electric systems and equipment better. Services including aerial device (bucket truck) testing, infrared scanning and substation maintenance costs are significantly less through ElectriCities' contracts than if the cities contracted the services themselves, demonstrating collective strength.
ElectriCities schools and workshops keep utility personnel up-to-date on safely handling hazardous substances, customer service, utility credit and collections, load conservation marketing and other aspects of the business. Comparable schools elsewhere cost two to three times more. Training programs encourage safe work habits and reduce potential liability. Lineman training and municipal transformer schools teach member city employees' systematic safety measures to use in their daily duties. Retail rate assistance helps municipalities establish effective rate schedules.
Communications, legislative and legal services present a unified message for Public Power across the state.
Through the Emergency Assistance program, cities help each other in times of disaster. For the electricity industry, the forces of Mother Nature present regular challenges and can be particularly hard in North Carolina. Despite the direct hits, municipal crews continue to beat the averages, restoring power to customers, while significant numbers of other utility customers remain in the dark.
How is ElectriCities funded?
ElectriCities is a not-for-profit government service organization financed through membership fees and dues, as well as through tuition from training programs and workshops. In addition, ElectriCities can receive funding from the Power Agency(s) (if approved by the Board of Commissioners) for certain projects and can get revenue from energy services partners. With a re-organization several years ago, a new status was created to allow for associate members, which include the South Carolina and Virginia cities and university systems.
How often does the City pick up leaves?
Leaves, limbs, and grass clippings are picked up on a routine cycle. Usually the routine is weekly. However, during heavy season's the routine could take up to three weeks to complete.
Leaves and grass clippings should be raked into two separate piles and left loosely on the curbside. Please do not bag your leaves or grass clippings and do not rake them into the street, for this is hazardous for traffic and should it rain it clogs the drainage paths. When utilizing the area between the roadway and a sidewalk, the sidewalk should not be covered at anytime.
I am ready for a new driveway. How do I get a permit?
Contact Building / Planning Services for a permit at 704-484-6829.
I had a medical emergency at my home. Why was the fire department sent?
All Fire & Rescue Department staff members are certified EMT's, and the department responds to certain medical emergency's in the city to provide operational support for the paramedics. Since city firehouses are located throughout the city, and the ambulance service serves the entire county; it is common for the Fire & Rescue Department to arrive at the scene of the emergency first and begin rendering aid in advance of the arrival of the paramedics.
I have a dead animal in front of my house on the street. Can you remove it?
For dead animal removal, call 704-484-6846 during business hours Monday-Friday, 7:30am - 4:30pm.
I live in an apartment complex. Can I recycle, and if so, when or how?
Yes! Recycling is available to all City of Shelby residents. Most are serviced by the City of Shelby if the units are six or less with our roll-out containers. Other larger complexes could have a recycling dumpster available. Please visit Cleveland County's Recycling Center at 704-480-5516 for more information.
I saw water flowing out of a manhole/toilet/drain. Who do I call?
Customers who observe a manhole or storm drain overflow should report these to the Public Works Department between the hours of 7:30-4:30 at 704-484-6846 or after hours at 704-484-6845. If you observe overflow from your toilet please report to Customer Services at: 704-484-6866.
I will be moving soon. what do I do with my container?
City issued containers are the property of the City of Shelby. Please leave the container in the rear yard, near the home of your residence when you move.
I will be moving to Shelby soon, how do I get service?
If there are no roll-out and recycling containers at your home, please contact us at 704-484-6846 to request containers. Customer Service will verify your account or begin a new account for you and process a work order for a container delivery. Upon receiving your container an information calendar regarding your collection instructions will be delivered within the next business day.
Is there a charge for collection?
All residential households are charged a monthly fee per month on their utility bill for services. These services include: household garbage, compost, and bulky item collection (furniture, limbs, grass clippings, leaves, etc).
I've noticed deep water buildup on the roads after a heavy rain. Who do I call?
In case of street drainage problems, call the Public Works Administration Office at 704-484-6846.
Missed pickup - what do I do?
Occasionally a container may be missed or dispatched to the main office of why we were unable to service your container. Please call 704-484-6846 for a possible dispatched record, if no explanation has been recorded, your container will be serviced as soon as possible, usually by the end of the next business day.
My container is broken. What do I do?
From time to time maintenance is required on containers. Please call 704-484-6846 to request a repair. If the container is beyond repair due to normal wear and tear, or was damaged while being serviced, it will be repaired or replaced. Containers damaged as a result of vandalism or abuse must be replaced at the resident's expense (containers are $70).
What are the administrative office hours?
The Shelby City Park main office opens every Monday-Friday at 8:30 AM and close at 5:30, except for holidays. Stay informed of our City Holidays by our Facebook page: Shelby City Parks.
What do I do if my container is stolen?
If it is stolen while out on your collection day, your container will be found or replaced at no cost to you. If, the container is stolen from your residence at a time other then when it should normally be out, you will be required to file a police report of the stolen container, and will be responsible to pay for a replacement (that cost is $70). If the occupant moves, the container is issued to the address with a serial ID number and should be left for the next occupants use.
What do I do with building materials?
City crews do not pick up construction debris; residents and /or their contractor are responsible for hauling and disposing of this material. Construction and demolition debris is accepted at the Cleveland County Landfill. Please call 704-480-5508 for further information.
What does the City of Shelby contribute to ElectriCities?
The City of Shelby's dues to ElectriCities for 2015 was $17,050.
What is ElectriCities of North Carolina?
ElectriCities of North Carolina is a not-for-profit government service organization representing cities, towns and universities that own electric distribution systems. Today, ElectriCities represents members in North Carolina, South Carolina, and Virginia. Formed in 1965 to protect the interests of Public Power customers and to provide a unified voice to speak out in the North Carolina legislature, ElectriCities continues today to serve Public Power communities.
ElectriCities provides customer service and safety training, emergency and technical assistance, communications, government affairs and legal services. Through consolidation of these services, members save their customers the expense of administering these functions locally. ElectriCities also provides management services to the state's two municipal Power Agencies, North Carolina Municipal Power Agency Number 1 (NCMPA1) and North Carolina Eastern Municipal Power Agency (NCEMPA). Fifty-one of its members receive their electricity from their participation in one of these two agencies. Other members purchase power from investor-owned utilities such as Duke Power and Progress Energy Carolinas or from other power suppliers like the cooperatives. The average ElectriCities member has more than 75 years of experience operating an electric distribution system. Many member cities have been in the electric business for 100 years or more.
During the energy crisis of the mid-70s, the investor-owned utilities feared shortages and were unable to guarantee future power supply. The state needed additional power plants, but the investor-owned utilities were having difficulty raising the necessary capital for construction. After considering concerns about reliability, cost, and long-term supply of electricity, the North Carolina Legislature enacted legislation to enable cities to join together to form Municipal Power Agencies, paving the way for cities to enter the generation business. Fifty-one cities in North Carolina chose to form two Municipal Power Agencies and issued electric revenue bonds. Combined, the Power Agencies own portions of five nuclear and two coal-fired plants totaling more than 1450 megawatts of generation capacity.
What is my garbage/recycling pickup day?
Please review the Sanitation Departement, Info webpage for a color coded, legand map or call 704-484-6846 or search for your Garbage & Recycling collection day click on the Interactive Map link.
In the late 1800s and early 1900s, electricity was slowly making its way to North Carolina's cities and towns. Often, electricity was brought into the area by the city and used primarily to power streetlights to brighten the downtown after dark. Power was generated by coal-fired generators and was produced only during the evening and night hours. Originally, the cities built small generators in their hometowns. In some cases, the municipalities set up their own systems when other power suppliers refused to serve these communities.
As demand for lighting grew, electricity was brought into citizens' homes. Soon after, new appliances such as the sewing machine, clothes washer, and refrigerator were invented to simplify daily chores. At the same time, industry was becoming modernized, and industrial demand for electricity grew accordingly. Cities began to see their electric load grow.
What started as a novelty was becoming a full-fledged utility service. During the early 1900s, North Carolina cities were growing quickly. Areas that were little more than a crossroads developed into towns with citizens who needed electric service. North Carolina's investor-owned utilities were sometimes unwilling to invest in infrastructure to run power lines to outlying areas, so North Carolina's cities and towns stepped in and began to invest in electric transmission to serve North Carolina citizens.
Today, there are over 70 public power communities across the state, serving 500,000 North Carolinians. To them, owning their own power system means local control; fast, neighborly service; and economic benefits for their residents.
North Carolina's public power communities continue to be strong vibrant areas in which to work and live. Public power customers benefit from utility policy established by officials who live and work where they do. Local control benefits customers by allowing electric revenue to stay in the community, enabling public power cities to grow and prosper.
What is the City of Shelby's legal arrangement with ElectriCities?
There is no legal arrangement between ElectriCities and the City of Shelby. ElectriCities is a Joint Municipal Assistance Agency and membership is established annually by payment of dues.
When should I put out my containers?
Containers must be placed at the curbside before 7:00 a.m. on your collection day (and may be set out the night before). Please remove container from the curbside by 10 p.m. the day of collection.
Where should I place my containers?
Brown roll-out containers must be place just behind the curbside with the handles facing the house. they should be at least three feet away from mailboxes, signs, utility poles and other obstructions. Please do not place containers under trees or near parked vehicles, as the truck may not be able to service your container.
Who do I call about bushes blocking the visibility at an intersection?
Sight distance complaints may be made by calling the Administrations Office at 704-484-6846.
Who do I call about new or re-surfacing road schedules?
Contact Ben Yarbro at 704-484-6840
Who should I contact with a suggestion or concern?
Please contact Charlie Holtzclaw, Director Parks and Recreation at (704) 484-6811 or click here to email. For rental facility inquiries and availability please contact Laura Newton, Administrative Assistant at (704) 484-6811 ext. 1800.
Why be a Public Power community?
Revenues from electricity sales in Public Power communities go toward operating the electric system, providing better community services, and improving the quality of life for residents. A municipally owned utility does not have to pay a dividend to shareholders. In a Public Power community, 'stockholders' are all those who benefit from municipal services ' the citizens of the community.
Customers have a voice in the activities of their electric systems. Since each municipality sets its own policies, customers can speak out on electric power issues at their city and town council meetings. Public Power is the public's business.
Why is traffic signs replaced when they look OK?
Replacing traffic signs stolen or vandalized costs $120.00 per sign to replace. All signs are routinely replaced as they become faded and lose their reflectivity. They may look OK in the daytime but at night they are not as bright as required and are hard to see. Safety of the traveling public is very important.
Why was ElectriCities formed?
In 1965, the battle for territory between private utilities (investor-owned utilities), electric cooperatives, and the cities intensified statewide. The result was the 1965 Electric Act, promising to resolve many of the disputes between the investor-owned utilities and co-ops. The 1965 Act, however, created new difficulties for municipal systems, which were left out of the legislation by restricting their right to serve customers in areas annexed in the future.
ElectriCities was organized to provide the municipal systems a unified voice to speak out in the legislature against the bill. The group was unable to stop passage of the bill but decided to form a permanent alliance to help Public Power become a stronger voice for its customers statewide. In 1983, at the request of the cities, the Legislature expanded this voluntary association with the passage of Chapter 159B of the North Carolina General Statutes allowing North Carolina's "electric cities" to form a joint municipal assistance agency to provide aid and assistance to municipalities in the construction, ownership, maintenance, expansion, and operation of their electric systems.
Since then, ElectriCities has been a powerful force for Public Power in North Carolina and now has grown to reach cities in Virginia and South Carolina. Based in Raleigh, ElectriCities' staff members watch legislative issues closely to ensure its members have a voice in any legislation that may affect electricity issues. ElectriCities members are currently preparing for future competition. They want to make sure Public Power helps shape any legislation that could restructure the electric utility industry.