Department: Utilities


For new account information, to report a utility problem, or for billing and payment questions, please call Customer Services at 704.484.6866



For questions or comments regarding utility operations, projects or personnel, please contact:






Julie R. McMurry

Assistant Utilities Director-



Phone: (704) 484-6840

David W. Hux

Assistant Utilities Director-



Phone: (704) 484-6840


Electric Natural Gas Water &


The City of Shelby is a full service utility community. The Shelby utilities system is a municipally owned and operated public utility system which provides water, wastewater, electric, and natural gas services to residential, commercial, and industrial customers.

Whether it’s your business or home, Shelby Utilities takes pride in providing our customers with continuous utility services. Always providing prompt, courteous, professional utility service for all our customers 24 hours a day, seven days a week.

In addition to the four utilities, the Utilities Department offers the services of a Marketing Department and GIS (Geographic Information Systems) Department.

At Shelby Utilities, it’s all about the people. If you have questions please call us at (704) 484-6866. For a list of Utilities Administrative Staff click here.

Before construction, excavation or digging is done on your premises, call 811 to have underground utility lines located and marked. 

George W. Clay, Jr. Utility Operations Center
PO Box 207, Shelby, NC 28151-0207 (Mailing)

824 W Grover Street, Shelby, NC 28150 (Shipping)

Phone: 704-484-6840 * Fax: 704-484-6808
Office Hours: 7:30 am – 4:00 pm Monday - Friday

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