Customer Services : Payment Options

By Mail
Many customers prefer to pay their bill by mail by using the handy return envelope that comes with their monthly bill. Please enclose the top portion (stub) of your bill with your check or money order. If you have misplaced the return envelope, please mail your payment to:

  City of Shelby
  PO Box 207
  Shelby, NC 28151-0207

• In The Customer Services Payment Department – Located on the first floor of City Hall at 300 S. Washington St.  Please bring your bill with you.
• In Our Night Depository – Located in the back of City Hall.  Use it anytime night or day.
• By Credit Card or Check Card – Contact our Payments Department at 704.484.6831.
• Automatic Bank Draft – Contact Customer Services at 704.484.6866.  More information below.
• Automatic Credit Card Payment Plan – Contact Payments Division at 704.484.6831.  More information below.
• Pay On-line –  PAY ON-LINE

Pay On-Line

Automatic Bank Draft
The City provides a convenient program that makes it possible to pay your utility bill without writing a check or making a trip to City Hall.  We will work with your bank to automatically deduct the amount of your utility bill each month from your checking account at no charge. You will receive your bill each month for review. The bank draft will process on the date specified on the utility bill.

How do you sign up? Just complete the Bank Draft Authorization Form and return with your next bill payment. Be sure to include a deposit slip or a voided check for the bank account you want to use.

With Questions, contact our Customer Services Payments Division at 704.484.6831.

Credit Card Payment Plan
This plan is designed for customers that choose to have their utility bill paid by credit card on a regular monthly basis. The credit card transaction will take place on the due date printed in the top section of their utility bill above the perforation.

Each customer must fill out a credit card payment program form in order to participate.  The customer will have the responsibility to insure that all credit card information is correct and complete. The City representative will keep on file a copy of the customer’s driver’s license and a copy of the customer’s credit card.  The program form should be presented in our Customer Services Department for approval. Please do not fax or mail this form.

Before the credit card expiration date, customers are required to update credit card information in order to continue their monthly credit card payments without interruption. 

For more information about ways to pay, please contact one of our Customer Services- Payments Representatives at 704.484.6831.