Department: Customer Services

to the
City of Shelby’s Customer Services Department

The goal of the Customer Services Department is to provide our customers with courteous and responsive services, as well as uniform procedures, rates and charges that will treat all customers in a fair and indiscriminate manner.

Customers may obtain the following account information and services by using eCARE, our new online customer account information system. Click here to get started.


Account Balances and Web Bills
Utility Rates and Online Forms
Make A Payment by Credit Card or eCheck
Due Dates and Scheduled Disconnect Dates
Report a Problem or Provide "Moving?" information
Usage,Balance and Meter Reading History





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Energy Depot is an integrated suite of online resources designed to answer your energy questions. To get started, click here.



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