click on each category below to see questions specific to
that area of our city
| Does the City of Shelby Gas Department light pilots? |
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| In certain conditions.
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| How do I report a Nuisance for abandoned or junk vehicles, overgrown lots, and dilapidated buildings? |
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| Contact the City's Code Enforcement Officer located at 315 S Lafayette Street.
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| How do I report potholes? |
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| Call our Administration Office at 704-484-6846.
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| How do I start a Neighborhood Watch? |
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| You can join or start a Neighborhood Watch very easily. Simply call the Community Policing Office at 704-482-4899.
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| What are the Annual Holiday Garbage and Limb/Leaf Collection Schedules? |
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| Why does the City charge utility deposits? Will I get it back? |
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| Deposits are collected as security so that all bills will be paid in full.
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| How can I obtain information on energy conservation or energy audits for my home or business? |
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| Contact our Utilities Marketing Specialist, Vallery McCoy at 704-669-2520 or visit our website at www.cityofshelby.com and use our interactive energy audit software.
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| Why am I being billed for water / sewer / electric / natural gas when I had no usage? |
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| The bill includes charges for availability of the services.
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| Why does sewer service cost more than water services? |
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| Water is less expensive because it requires less treatment.
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| How can I use so much service when I'm not at home all day? |
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| Many appliances in your home are operating even when you are away.
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| Why is my bill more than my neighbor's bill? |
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| It's your bill and it reflects the amount of service consumed by your family in your home.
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| How do I get a utility service account in my name? |
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| Come to our Customer Services Department located on the second floor of City Hall at 300 South Washington Street.
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| How do I find out the utility service providers for my new home? |
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| If you have moved into Cleveland County, the City of Shelby Customer Services Representatives will be happy to direct you to your utility providers.
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| How do I sign up for automatic bank drafting or credit card payment plan for my utility bill? |
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| Customer Services Department requires a voided check from the bank we will draft and your account number.
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| How do I get utilities turned on without paying a deposit? |
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| A new customer may forego a deposit if the customer can supply a letter of credit from a previous utility provider that displays a payment history with no late payments or returned checks.
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| How do I get my deposit refunded? |
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| Utility security deposits are refunded on the customer's thirteenth utility bill if the account has no late payments and no returned checks for the previous twelve months.
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| How do I get a security light at my home or office? |
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| If you have electric service with the City of Shelby, call our Customer Services Department at 704.484.6866.
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| How can I get utility lines located at my home or business? |
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| The One-Call Center phone number is 1-800-632-4949 or 811.
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| How can I address City Council on an issue or matter of concern? |
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| City Council established a policy for citizens to appear before the board at their second regular meeting each month.
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| How can I find or research a City ordinance (law)? |
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| Navigate to Business Services and go to Municipal Codes of Ordinance via the City's codifier, Municipal Code Corporation, allowing access for viewing and researching.
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| How do I apply for a payment extension on my utility bill? |
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| Visit our Customer Services Payment Department on the first floor of the City Hall.
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| Why does my power blink occasionally or my clocks need resetting from time to time? |
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| Most likely caused by a problem on the circuit and the substation breaker detected the problem and interrupted the power for a few seconds.
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| Can I get my service line put underground? |
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| Yes
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| Can I get a street light installed in front of my house? |
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| The City's street light policy set the guidelines for street light placement.
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| The street light does not light up my yard or my front door. |
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| Street lights are provided to light the streets of the City.
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| Why can't all the lines be put underground so storms will not affect the power? |
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| The cost to replace all overhead lines would be astronomical and not economically feasible.
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| We think we may have a leak. Can the City help us determine whether we have a leaking waterline? |
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| The City is responsible for the public waterlines and the service lines up to the meter.
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| Why does the meter box have water in it? |
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| Usually, it's the small Ford boxes that have water in them.
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| Why do we have muddy water? |
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| Usually, it is where the City has been working on a main line near the vicinity.
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| Why does my meter need to be changed? |
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| After many years of service, the meter will actually stop running.
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| Why are my meter lids blue? |
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| The normal color for locating meters, values and lines associated with public water system is blue.
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| I think I have a natural gas leak. How can I be sure? |
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| A chemical called Mercaptian is added to give it a distinctive odor of rotten eggs.
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| Can I paint my gas meter? |
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| The City of Shelby Gas Department is responsible for painting the gas meters.
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| Can I turn off my gas meter? |
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| We request that you, the general public, do not turn off the gas meter with our cut off.
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| Can I use the natural gas service as an electrical ground? |
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| Absolutely not.
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| Does the City of Shelby Gas Department install gas appliances? |
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| No, you will need to get a licensed contractor or plumber to install gas appliances and any house piping needed.
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| How do I obtain water, sewer or electric service at a new construction site? |
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| Contact Customer Services at 704-484-6866 and apply for new service.
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| How can I learn if water, sewer, electric and gas service is available for my new construction site? |
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| Contact Customer Service at 704-484-6866 for information regarding location of water, sewer and electric service.
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| How can I arrange a plant facility tours of the water and waste treatment plants? |
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| Contact Duane Sando at 704-484-6885 or email at duane.sando@cityofshelby.com to arrange Water Plant tours. Contact John Rhom at 704-484-6850 or email at john.rhom@cityofshelby.com to arrange Waste Treatment Plant tours.
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| How can I obtain information about natural gas incentives for residential and commercial customers? |
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| Contact our Utilities Marketing Specialist, Vallery McCoy at 704-669-2520 or visit our website at www.cityofshelby.com.
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| How much does it cost to install a natural gas service line? |
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| The basic cost is $4.00 per foot from the street curb in front of the structure to where the gas meter sits at the structure.
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| Does the City of Shelby have a FOG (Fats, Oil and Grease) Program? |
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| Yes. Please contact Annette McMurray at 704-484-6850.
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| Where does the City of Shelby intake raw water for treatment and distribution to its customers? |
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| The City of Shelby obtains raw water from the First Broad River.
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| Where can I obtain a copy of the latest Consumer Confidence Report? |
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| You may view a copy of the CCR on our website at www.cityofshelby.com/utilities/watertreatment or request a copy by calling the Utilities Operations Center at 704-484-6840, weekdays from 7:30 AM to 4:00 PM.
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| Does the City of Shelby have an incentive plan for electric customers? |
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| At the present time, the City of Shelby does not have an electric incentive plan for new or current customers.
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| I would like to serve on one of the City's advisory boards. How do I apply? |
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| The City of Shelby has nine Boards and Commissions.
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| I would like to hold an event (parade, fundraiser, festival, etc.). What should I do? |
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| The event planner, sponsor, or responsible party should obtain and complete the City of Shelby's Special Event Permit Application and return it, along with the $20 processing fee, to the City Clerk's office at least (30) days prior to the scheduled event.
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| How do I report abandoned or junk vehicles? |
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| Contact the City's Code Enforcement Official at located at 315 S Lafayette Street.
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| How do I report overgrown lots or accumulation of solid waste? |
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| Contact the City's Code Enforcement Official located at 315 S Lafayette Street.
...read more...
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| How do I report dilapidated buildings? |
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| Contact the City's Code Enforcement Official located at 315 S Lafayette or call 704-484-6829.
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