Water Resources FAQs

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  • Backflow/Cross Connection

    • What if I no longer want to use my irrigation system?

    • What is the purpose of backflow assemblies?

    • Where are backflow assemblies installed?

    • Who is responsible for the backflow assembly?

    • Why is the City requiring backflow assemblies?

  • Fats, Oils, and Grease

    • Can I use hot water to loosen a clog?

    • How does FOG create a sewer blockage?

    • Should I use my garbage disposal?

    • What can happen if I dispose of FOG down my kitchen sink?

    • What can I do to help keep FOG out of the sanitary system?

    • What can I do with used cooking grease?

    • What is a grease trap/interceptor?

    • What is FOG?

  • Wastewater Treatment

    • Are there any special challenges in treating wastewater?

    • Are wastewater treatment systems really necessary? My grandparents never has to worry about them.

    • How do treatment plants protect our water?

    • How does a wastewater treatment plant work?

    • I cannot locate my septic tank. How do I find it?

    • I recently moved from the city to the country. What are the considerations to having a septic tank or onsite treatment system?

    • Is compost really free?

    • My local regulatory agency wants me to pay them to inspect my onsite system, or buy a service contract from a local company. Why should I do this?

    • What can I do to help?

    • What is compost made of?

    • What is sludge?

    • What is the difference between a sewer system and an onsite treatment system?

    • When can I pick up compost?

    • Where does the water go once it is treated?

    • Where does wastewater come from?

    • Who operates treatment plants?

    • Why are onsite systems necessary? Why don't they just run sewers everywhere?

    • Why can the City of Shelby not load compost when it is raining?

  • Water Distribution

    • Can I have my meter tested for accuracy?

    • How do I get my water and sewer service started, disconnected, or transferred?

    • How do I report a blocked sewer line or sewer overflow?

    • How do I report a water outage?

    • If I have a water leak, can I get an water and/or sewer adjustment on my bill and if so, how much?

    • If I have a water leak, do I call the City to repair it?

    • My water is 'muddy'. How can I clear it up?

    • What are the fees for water and sewer taps?

    • What is "normal" water pressure?

    • Where do I call if I have questions about my bill?

    • Who is responsible for the water lines from the meter to my house?

    • Why is a company asking to test my water?

    • Will flushing hydrants affect water service?

    • Will the City take the cost of sewer off my bill for irrigating or filling a pool?

  • Water Resources

    • Why are colored flags or paint marks on my lawn?

  • Water Treatment

    • Are there bacteria in our drinking water?

    • How is the City of Shelby's water treated for drinking purposes?

    • I detect an odd taste or odor. Is it in the water?

    • Is lead found in our water?

    • My water is 'muddy'. How can I clear it up?

    • What are Cryptosporidium and Giardia?

    • What are the white particles in my water?

    • Where does Shelby's drinking water come from?

    • Why are there pink stains on my fixtures and drains?

    • Why is a company asking to test my water?

    • Why is dissolved oxygen monitored?

    • Why is pH important?

    • Why is there chlorine and fluoride in our water? Can I remove the chlorine taste in my tap water?

    • Will flushing hydrants affect water service?