To report a STORMWATER problem within the City of Shelby, call Customer Services at 704-484-6866 or send an email the Stormwater Division.
To report an EROSION OR SEDIMENTATION problem, call the NCDENR STOP MUD Hotline at 1-866-STOPMUD (786-7683).
In January 2010, the City of Shelby was designated as a Phase II stormwater community. This is a federal designation, regulated by the National Pollutant Discharge Elimination System (NPDES) Phase II Stormwater Program, and required the City to obtain a stormwater discharge permit.
The initial Phase II stormwater permit was received from the North Carolina Department of Environment and Natural Resources (NCDENR) in December 2012 and remains effective for a five-year period.
The Phase II permit requires the City of Shelby to implement a Comprehensive Stormwater Management Program and six minimum measures to reduce stormwater pollutants entering our system. For more information on the six minimum measures, please click on one of the following links:
Public Education and Outreach
- Public Involvement and Participation
- Illicit Discharge Detection and Elimination (IDDE)
- Construction Site Runoff Controls
- Post-Construction Site Runoff Controls
- Pollution Prevention and Good Housekeeping for Municipal Operations
For volunteering opportunities within the City of Shelby, call Development Services at 704-484-6829.
For information on Phase II site requirements and design:
Additional Resources and Brochures:
- Commercial Stormwater Fee Credit Program
- NPDES Stormwater Program
- Phase I/II MS4 Resources and Guidance
- EPA Stormwater Fact Sheets
- NCDENR Stormwater FAQs
- Stormwater Pollution
- 10 Things You Can Do to Prevent Stormwater Runoff Pollution
- Make Your Home the Solution to Stormwater Pollution
- A Pet Owner's Guide to Protecting Our Water
- After the Storm: A Citizen's Guide to Understanding Stormwater
For more information, contact:
George W. Clay, Jr. Utility Operations Center
824 W Grover Street, Shelby, NC 28150
(PO Box 207, Shelby, NC 28151-0207)
Phone: 704-484-6840 * Fax: 704-484-6808
Office Hours: 7:30 am – 4:00 pm Monday - Friday
Before construction, excavation or digging is done on your premises, call 811 to have underground utility owned lines located and marked.