Can I get a "Children Playing" sign installed on my street?
The City does not install these type of signs. The streets are for the movement of traffic and the City does not endorse the use of the streets for play areas.
Does the City pick up christmas trees?
Yes, Please remove all lights, ornaments, tinsel, and stands before placing your tree at the curbside. No artificial trees.
Contact the Public Works office for more information at 704-484-6846.
Emergency Street Contact:
Call 704-484-6845, Shelby Police Department
How can I find out when my trash pick up day is?
Call our administration office at 704-484-6846 or search our Sanitation Department webpage for more information about trash pick and scheduling.
How do I know the speed limits? Several streets have no signs.
In North Carolina and the City of Shelby the speed limit on the open highway is 55 MPH and on residential streets 35 MPH unless a sign is posted showing a different limit. Several residential areas in Shelby are 25 MPH and there are many major streets that are 45 MOH and these limits are posted. When traveling stay alert.
How do I report a burned out or mal-functioning traffic signal?
Traffic signals in the city of Shelby may be maintained by either NCDOT or the City. Please call the Administration Office at 704-484-6846 or Customer Services at 704-484-6866 to report these problems.
How do I report a missing or damaged sign?
Call the Administrations Office at 704-484-6846 or Customer Services at 704-484-6866.
How do I report a missing or damaged street sign?
Contact our Administration Office at 704-484-6846 to report sign problems.
How do I report abandoned vehicles?
Contact City of Shelby's Building Inspection Department at 704-484-6805.
How do I report nuisances like abandoned vehicles, overgrown lots and dilapidated housing, or pest problems with rodents and snakes?
Concerns such as abandoned vehicles, overgrown lots, dilapidated housing, and problems relating to pest are not a part of solid waste collection or street clean up. These issues are addressed by the City of Shelby's Building/Planning Department they may be contacted at 704-484-6829
How do I report potholes, storm drains, tree/bushing need trimming, sidewalk repair, or right-of-way inquires?
Call our administration office at 704-484-4846 or email us about your inquiry or concern, with as much detail on the address, location, and description as possible to: firstname.lastname@example.org
How often does the City pick up leaves?
Leaves, limbs, and grass clippings are picked up on a routine cycle. Usually the routine is weekly. However, during heavy season's the routine could take up to three weeks to complete.
Leaves and grass clippings should be raked into two separate piles and left loosely on the curbside. Please do not bag your leaves or grass clippings and do not rake them into the street, for this is hazardous for traffic and should it rain it clogs the drainage paths. When utilizing the area between the roadway and a sidewalk, the sidewalk should not be covered at anytime.
I am ready for a new driveway. How do I get a permit?
Contact Building / Planning Services for a permit at 704-484-6829.
I have a dead animal in front of my house on the street. Can you remove it?
For dead animal removal, call 704-484-6846 during business hours Monday-Friday, 7:30am - 4:30pm.
I live in an apartment complex. Can I recycle, and if so, when or how?
Yes! Recycling is available to all City of Shelby residents. Most are serviced by the City of Shelby if the units are six or less with our roll-out containers. Other larger complexes could have a recycling dumpster available. Please visit Cleveland County's Recycling Center at 704-480-5516 for more information.
I saw water flowing out of a manhole/toilet/drain. Who do I call?
Customers who observe a manhole or storm drain overflow should report these to the Public Works Department between the hours of 7:30-4:30 at 704-484-6846 or after hours at 704-484-6845. If you observe overflow from your toilet please report to Customer Services at: 704-484-6866.
I will be moving soon. what do I do with my container?
City issued containers are the property of the City of Shelby. Please leave the container in the rear yard, near the home of your residence when you move.
I will be moving to Shelby soon, how do I get service?
If there are no roll-out and recycling containers at your home, please contact us at 704-484-6846 to request containers. Customer Service will verify your account or begin a new account for you and process a work order for a container delivery. Upon receiving your container an information calendar regarding your collection instructions will be delivered within the next business day.
Is there a charge for collection?
All residential households are charged a monthly fee per month on their utility bill for services. These services include: household garbage, compost, and bulky item collection (furniture, limbs, grass clippings, leaves, etc).
I've noticed deep water buildup on the roads after a heavy rain. Who do I call?
In case of street drainage problems, call the Public Works Administration Office at 704-484-6846.
Missed pickup - what do I do?
Occasionally a container may be missed or dispatched to the main office of why we were unable to service your container. Please call 704-484-6846 for a possible dispatched record, if no explanation has been recorded, your container will be serviced as soon as possible, usually by the end of the next business day.
My container is broken. What do I do?
From time to time maintenance is required on containers. Please call 704-484-6846 to request a repair. If the container is beyond repair due to normal wear and tear, or was damaged while being serviced, it will be repaired or replaced. Containers damaged as a result of vandalism or abuse must be replaced at the resident's expense (containers are $70).
What do I do if my container is stolen?
If it is stolen while out on your collection day, your container will be found or replaced at no cost to you. If, the container is stolen from your residence at a time other then when it should normally be out, you will be required to file a police report of the stolen container, and will be responsible to pay for a replacement (that cost is $70). If the occupant moves, the container is issued to the address with a serial ID number and should be left for the next occupants use.
What do I do with building materials?
City crews do not pick up construction debris; residents and /or their contractor are responsible for hauling and disposing of this material. Construction and demolition debris is accepted at the Cleveland County Landfill. Please call 704-480-5508 for further information.
What is my garbage/recycling pickup day?
Please review the Sanitation Departement, Info webpage for a color coded, legand map or call 704-484-6846 or search for your Garbage & Recycling collection day click on the Interactive Map link.
Containers must be placed at the curbside before 7:00 a.m. on your collection day (and may be set out the night before). Please remove container from the curbside by 10 p.m. the day of collection.
Where should I place my containers?
Brown roll-out containers must be place just behind the curbside with the handles facing the house. they should be at least three feet away from mailboxes, signs, utility poles and other obstructions. Please do not place containers under trees or near parked vehicles, as the truck may not be able to service your container.
Who do I call about bushes blocking the visibility at an intersection?
Sight distance complaints may be made by calling the Administrations Office at 704-484-6846.
Who do I call about new or re-surfacing road schedules?
Contact Ben Yarbro at 704-484-6840
Why is traffic signs replaced when they look OK?
Replacing traffic signs stolen or vandalized costs $120.00 per sign to replace. All signs are routinely replaced as they become faded and lose their reflectivity. They may look OK in the daytime but at night they are not as bright as required and are hard to see. Safety of the traveling public is very important.