9-1-1 Communications Center

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The Shelby Police Communications Center answers and dispatches 911 calls and administrative calls for the City of Shelby residents. We pride ourselves on excellent customer service, and having a professional staff. Our communications employees are the first contact with our citizens in emergency situations and prompt delivery of service is of upmost importance. 

The Communications Center is manned 24 hours per day, with two telecommunicators on duty at all times. We are currently comprised of 8 full time telecommunicators, with two supervisors, and one records clerk. The center is managed by the Service Division Manager, Terry Grayson.  The communications center answers approximately 33,000 911 calls per year and dispatches approximately 35,000 calls for service per year.

 2014 was a big year for the Communications Center. We became nationally accredited through CALEA in March 2014. We are only the third Communications Center in the state, and the first municipality Communications Center to achieve this status. We are also one of the smaller communication centers in the entire nation to become CALEA accredited. It is something our staff takes great pride in. During a recent City Council meeting our staff was awarded with a special resolution for their great achievement. The Mayor presented our staff with a framed resolution which hangs proudly in our Communications Center.




 Communications Center Staff with the Chief of Police after receiving framed resolution from the City Council


For more information on the Service Division or for any questions contact one of the following


Service Division Manager

Terry S Grayson


Office: (704) 484-7168 


Service Division Supervisor

Amy Fredell


Office: (704) 484-7152 


Service Division Supervisor

Joe Thurkill


Office: (704) 484-6845



For Emergencies dial 9-1-1

Non-Emergency Calls: (704) 484-6845


CALEA Communications