Services Provided

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The City of Shelby is a full service utility community. The Shelby utility system provides water, sewer, electric and natural gas service to residential, commercial, and industrial customers.  The Customer Services Department consists of three divisions: Customer Service-Billing, Payments, and Metering.



  • Customer Services-Billing provides information pertaining to new accounts, utility connections, rates, energy conservation, billing inquiries and similar customer service issues.


  • Technicians in the Meter Services Department read approximately 30,000 meters throughout the month. This division performs connects / disconnects of service. They also test meters and check water meters for leaks. They set electric meters, and handle customer complaints and request. The division is currently undertaking the task of transitioning to an automatic meter reading system. (Click here to go to “Understanding Your Bill”.)


  • The Payments Division processes utility bill payments, receives payments for building permits, business licenses, landfill charges and all other revenue collected by the City.