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Expand/Contract Questions and Answers

  • What if I no longer want to use my irrigation system?

  • Who is responsible for the backflow assembly?

  • Where are backflow assemblies installed?

  • Why is the City requiring backflow assemblies?

  • What is the purpose of backflow assemblies?

  • Why can't you tell me how long it will take to restore my power?

  • Why does my neighbor have power and I do not?

  • During a major outage, how do you decide whose power to restore first?

  • Who do I call to report a line down?

  • How do I get my water and sewer service started, disconnected, or transferred?

  • What are the fees for water and sewer taps?

  • Will the City take the cost of sewer off my bill for irrigating or filling a pool?

  • Where do I call if I have questions about my bill?

  • How do I report a water outage?

  • How do I report a blocked sewer line or sewer overflow?

  • What is "normal" water pressure?

  • Can I have my meter tested for accuracy?

  • If I have a water leak, do I call the City to repair it?

  • If I have a water leak, can I get an water and/or sewer adjustment on my bill and if so, how much?

  • Who is responsible for the water lines from the meter to my house?

  • Why are colored flags or paint marks on my lawn?

  • Where does Shelby's drinking water come from?

  • How is the City of Shelby's water treated for drinking purposes?

  • Why is pH important?

  • Why is dissolved oxygen monitored?

  • Are there bacteria in our drinking water?

  • What are Cryptosporidium and Giardia?

  • Why is there chlorine and fluoride in our water? Can I remove the chlorine taste in my tap water?

  • Is lead found in our water?

  • I detect an odd taste or odor. Is it in the water?

  • Why are there pink stains on my fixtures and drains?

  • What are the white particles in my water?

  • My water is 'muddy'. How can I clear it up?

  • Will flushing hydrants affect water service?

  • Why is a company asking to test my water?

  • Where does wastewater come from?

  • How do treatment plants protect our water?

  • How does a wastewater treatment plant work?

  • What is sludge?

  • Who operates treatment plants?

  • Are there any special challenges in treating wastewater?

  • What can I do to help?

  • Where does the water go once it is treated?

  • Are wastewater treatment systems really necessary? My grandparents never has to worry about them.

  • What is the difference between a sewer system and an onsite treatment system?

  • Why are onsite systems necessary? Why don't they just run sewers everywhere?

  • I recently moved from the city to the country. What are the considerations to having a septic tank or onsite treatment system?

  • I cannot locate my septic tank. How do I find it?

  • My local regulatory agency wants me to pay them to inspect my onsite system, or buy a service contract from a local company. Why should I do this?

  • What is compost made of?

  • When can I pick up compost?

  • Is compost really free?

  • Why can the City of Shelby not load compost when it is raining?

  • What is FOG?

  • How does FOG create a sewer blockage?

  • Should I use my garbage disposal?

  • Can I use hot water to loosen a clog?

  • What is a grease trap/interceptor?

  • What can happen if I dispose of FOG down my kitchen sink?

  • What can I do to help keep FOG out of the sanitary system?

  • What can I do with used cooking grease?

  • What is Public Power?

  • Why be a Public Power community?

  • What is ElectriCities of North Carolina?

  • Why was ElectriCities formed?

  • How and when did the City of Shelby become a member of ElectriCities?

  • What is the City of Shelby's legal arrangement with ElectriCities?

  • What does the City of Shelby contribute to ElectriCities?

  • How does the City of Shelby benefit from ElectriCities?

  • How is ElectriCities funded?

  • How do customers determine who will be their electric provider?

  • How do I report a burned out or mal-functioning traffic signal?

  • How do I know the speed limits? Several streets have no signs.

  • Who do I call about bushes blocking the visibility at an intersection?

  • Can I get a "Children Playing" sign installed on my street?

  • Why is traffic signs replaced when they look OK?

  • How do I report a missing or damaged sign?

  • I have a dead animal in front of my house on the street. Can you remove it?

  • I've noticed deep water buildup on the roads after a heavy rain. Who do I call?

  • I saw water flowing out of a manhole/toilet/drain. Who do I call?

  • I am ready for a new driveway. How do I get a permit?

  • How do I report a missing or damaged street sign?

  • How can I find out when my trash pick up day is?

  • How do I report potholes, storm drains, tree/bushing need trimming, sidewalk repair, or right-of-way inquires?

  • Who do I call about new or re-surfacing road schedules?

  • Emergency Street Contact:

  • I live in an apartment complex. Can I recycle, and if so, when or how?

  • I will be moving soon. what do I do with my container?

  • I will be moving to Shelby soon, how do I get service?

  • Is there a charge for collection?

  • My container is broken. What do I do?

  • How do I report abandoned vehicles?

  • How do I report nuisances like abandoned vehicles, overgrown lots and dilapidated housing, or pest problems with rodents and snakes?

  • What do I do with building materials?

  • How often does the City pick up leaves?

  • What do I do if my container is stolen?

  • When should I put out my containers?

  • Where should I place my containers?

  • Can I use an outdoor fire pit/fire place?

  • Can I burn leaves/trash/rubbish in my yard?

  • I had a medical emergency at my home. Why was the fire department sent?

  • Can I be a volunteer firefighter for the Fire & Rescue Department?

  • How does the minimum housing process work?

  • What type of defects constitutes a minimum housing inspection?

  • How do I make a complaint?

  • Can I have chickens or other livestock in the city?

  • Can I have wrecked or junk cars on my property?

  • My neighborhood's dog won't stop barking, what can I do?

  • Can I park in my front yard?

  • Can I put old furniture on the curb for the city to pick up?

  • Can I have a couch or recliner on my front porch?

  • Is the City of Shelby responsible for vehicle damage resulting from striking a City trashcan or recycle can?

  • Is the City of Shelby responsible for vehicle damage resulting from a pothole, manhole and/or other road hazards?

  • What happens to a claim after it has been filed?

  • How does a citizen file a damage claim against the City of Shelby?

  • How will I know the status of my application?

  • What should I do if I move or change my phone number after applying for a position with the City of Shelby?

  • Am I required to fill in the work history section of the application if I attach a resume?

  • Can I apply for more than one position?

  • What if I want to work for the City of Shelby but do not see an open position that I qualify for at this time?

  • What if I don’t have a computer?

  • How often is the job opportunities updated?

  • How do I find a list of the job openings & how do I apply?

  • Missed pickup - what do I do?

  • What is my garbage/recycling pickup day?

  • Can I rent facilities at City Park and Holly Oak Park for private or corporate functions?

  • Who should I contact with a suggestion or concern?

  • What are the administrative office hours?

  • How do I nominate a property for an appearance award?

  • Does the City pick up christmas trees?

  • Can I register for programs without coming to the Park?

  • Do I need a permit when installing a back-up home generator?

  • Do I need a permit when changing out the electrical service?

  • Do I need a permit when installing gas logs?

  • Do I need a permit when installing a sign for a business?

  • Do I need a permit when for interior updates, such as replacing cabinets, flooring, or painting?

  • Do I need a permit when building a retaining wall?

  • Do I need a permit when replacing windows, siding, gutters, etc.?

  • Do I need a permit when replacing a heating and air unit?

  • Do I need a permit when reroofing using shingles, membrane, or tar and gravel?

  • Do I need a permit when putting in an irrigation system?

  • Do I need a permit when having an in ground pool installed?

  • Do I need a permit when building or setting up a manufactured carport?

  • Do I need a permit when building or setting up a manufactured storage building?

  • Do I need a permit when demolishing an existing building?

  • Do I need a permit when moving a house?

  • Do I need a permit when setting up a mobile or modular home?